Privacy Policy

Foxwood Estates Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.foxwoodestates.co.uk and/or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process various types of personal data about you, including but not limited to:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Tenant Information: Rental history, credit checks, identification documents, and any other relevant tenancy details.
• Guarantor Information: Identification documents and credit checks (if applicable).
• Website Usage Information: IP address, browser type, access times, referring website addresses, and other technical data.
• Usage Data: Information about how you use our website, products, and services.

2. How We Collect Your Data

You provide us directly with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser's cookies.
• Provide information necessary for tenancy agreements and management.

We may also receive your data indirectly from third parties, such as property management companies and credit reference agencies.

3. How We Use Your Data

Foxwood Estates Limited collects your data so that we can:

• Manage your account and provide our property services.
• Process tenancy agreements and ensure compliance with legal, regulatory, and insurance requirements.
• Communicate with you regarding your property and our services.
• Improve our website, services, and user experience based on your usage and feedback.
• Conduct research and analysis to better understand our market and customer needs.
• Detect and prevent fraud and other illegal activities.
• Manage risks and ensure compliance with health, safety, and legal obligations.
• Facilitate day-to-day operations, including billing, invoicing, and customer support.
• Send you information about our products and services that we think you might like.

4. Sharing Your Data

We may share your data with:

• Service Providers: Third-party vendors and service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Technology Partners: Companies that provide secure storage solutions, customer relationship management (CRM) systems, and other essential technology services.
• Insurance Providers: To manage and mitigate risks, ensure compliance with insurance policies, and handle claims.
• Analytics Providers: Third parties that provide tools and services to understand usage patterns.

5. How We Store Your Data

Foxwood Estates Limited securely stores your data electronically on secured systems, using third-party service providers that comply with GDPR standards. We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data.

We will keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once this time period has expired, we will delete your data by secure erasure methods that ensure it cannot be reconstructed or read.

6. Marketing

Foxwood Estates Limited would like to send you information about our products and services that we think you might like. You have the right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email us at compliance@foxwoodestates.co.uk.

7. Your Data Protection Rights

Foxwood Estates Limited wants to ensure you are fully aware of all your data protection rights. Every user is entitled to the following:

• The right to access: You have the right to request Foxwood Estates Limited for copies of your personal data.
• The right to rectification: You have the right to request that Foxwood Estates Limited correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that Foxwood Estates Limited erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that Foxwood Estates Limited restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to Foxwood Estates Limited's processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that Foxwood Estates Limited transfer the data we have collected to another organization, or directly to you, under certain conditions.

8. Cookies and Tracking Technologies

For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

9. Changes to Our Privacy Policy

Foxwood Estates Limited keeps its privacy policy under regular review and places any updates on this web page.

10. How to Contact Us

If you have any questions about Foxwood Estates Limited's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: compliance@foxwoodestates.co.uk

Address: Foxwood Estates Limited, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, England, BH16 6FA

11. How to Contact the Appropriate Authority

Should you wish to report a complaint or if you feel that Foxwood Estates Limited has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Phone: 0303 123 1113

Website: ico.org.uk

Last Updated: April 16, 2025